Digital Services Coordinator – Resiliency for Life
May 2020 – Present

  • Manage social media management platform: Hootsuite to schedule and publish social media content for Facebook, Twitter, Linkedin, and Instagram.
  • Design social media content, posts, and banners using multiple software including Adobe Illustrator, Adobe After Effects and Canva.
  • Research and recommend features, functions, and solutions to create compelling digital content that increases engagement across social media channels.
  • Plan website design, functionality, and navigation; create and manage site on GoDaddy Managed WordPress.
  • Led mental health project to take text-based educational materials and researched multicultural media to enhance engagement and learning across age, race, and culture.
  • Designed, formatted, and published books for hardcopy and softcopy on Amazon Kindle Publishing and iBooks.
  • Supervise acquaintance in word and book formatting.
  • Directed video shoots and photo shoots for “Study of Nature” project.

Campaign Specialist | Digital Account Strategist – Teleperformance
Nov 2021 – Present

  • Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns.
  • Interpret and develop business plans focused on driving customer goal achievement.
  • Manage a portfolio of SMBs by thoroughly understanding growth drivers, identifying opportunities for customer success, and managing risks.

Customer Service Representative – Cassie Campbell Community Centre
City of Brampton
September 2019 – Present

  • Process program registrations, memberships, appointments, facility bookings, and recommend appropriate lessons and programs to customers;
  • Provide a high-level of front-line customer service by greeting, engaging, and providing information to customers;
  • Answer telephone calls, emails and respond to customer concerns and inquiries;
  • Complete administrative reports and balance/verify daily revenue.

Research Assistant – Humber Online Solutions
Humber College Institute of Technology and Advanced Learning
Aug 2020 – Dec 2020

  • Moderator and Project Coordinator for “Digital Analytics; Measuring Social Media ROI” and “Web Scraping” webinar.
  • Hosted the webinar with great enthusiasm.
  • Managed Question & Answer session with attendees and speaker.
  • Coordinated the project with the team by creating a project plan to meet deadlines.
  • Contact person for technical and logistical needs.

Digital Marketing Assistant – Faculty of Liberal Arts & Sciences and Innovative Learning (FLA)
Humber College Institute of Technology and Advanced Learning
January 2020 – April 2020

  • Support the creation and delivery of content that increases Humber student’s awareness of the services, support and resources available to them through the FLA.
  • Responsible for the production, maintenance, distribution of digital media.
  • Provide support for digital media requests from across the FLA.

Executive Member – Digital Business Student Association
Humber College Institute of Technology and Advanced Learning
September 2019 – May 2020

  • Collaborate with the DBSA team and program coordinator to organize events and digital content.
  • Prepare and promote tech-related workshops and webinars such as #TechWeek and #DigiTalks.
  • Engaged with social audience and implement social mediacampaigns.

Office Associate (Co-op Student) – J&B Tax Services
February – June 2015

  • Assisted clients with forms and explanation of policies and manage phone inquiries.
  • Familiarized with important accounts and data on QuickBooks and MS Excel.
  • Organized and maintained hardcopy of files and documentations.